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Terms & Conditions

Last Updated: October 25, 2025

By accessing or using our platform, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1

Acceptance of Terms

Legal Agreement: These terms create a legally binding contract between you and our platform.
By creating an account or using our services, you confirm you have read and agree to these Terms
We reserve the right to modify these terms at any time with notice
2

Eligibility & Account Registration

Account Responsibilities

When creating and maintaining your account, you agree to:

Provide accurate, current, and complete registration information
Maintain and promptly update your information to keep it accurate
Maintain the security and confidentiality of your password
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use or security breach
Not share your account credentials with any third party
Account Restrictions
You may not create an account if previously suspended or banned
One person or entity may not maintain multiple accounts without permission
3

Permitted & Prohibited Use

You May
Browse and search gem listings
Create authentic gem listings
Communicate with other users
Complete legitimate transactions
Leave honest reviews and feedback
Report policy violations
You May Not
Post false or fraudulent content
List counterfeit or illegal items
Manipulate prices or shill bid
Harass or threaten other users
Circumvent platform fees
Use automated bots or scrapers
Collect user data improperly
Interfere with platform security
Violate intellectual property
4

Transaction & Payment Terms

Marketplace Role: We connect buyers and sellers but are not a party to your transactions.
Platform Role

The Platform serves as a marketplace connecting buyers and sellers. We do not take possession of items listed for sale, and all transactions are conducted directly between users.

Payment & Fees
Featured Ads

A payment is required to upgrade your advertisement to a Featured listing for higher visibility.

Premium Ads

A payment is required to upgrade your advertisement to a Premium listing for maximum exposure.

No Refund Policy

All payments made for Featured ads, Banner ads, and Premium ads are strictly non-refundable under any circumstances.

Non-Payment: Failure to pay fees may result in account suspension, listing removal, and legal action.
5

Intellectual Property Rights

Platform Content

All content on the Platform, including logos, designs, text, graphics, software, and trademarks, is owned by us or our licensors and protected by intellectual property laws. Unauthorized use is strictly prohibited.

Your Content

By posting content on the Platform, you:

Retain full ownership of your original content
Grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content
Represent that you have all necessary rights to post the content
Accept responsibility for your content and any legal consequences
Warrant that your content doesn't infringe on third-party rights
6

Disclaimers & Limitations

IMPORTANT LEGAL DISCLAIMERS
"AS IS" Service

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

No Responsibility for Transactions

WE ARE NOT RESPONSIBLE FOR THE QUALITY, SAFETY, AUTHENTICITY, OR LEGALITY OF ITEMS LISTED, THE ACCURACY OF LISTINGS, THE ABILITY OF SELLERS TO SELL, OR THE ABILITY OF BUYERS TO PAY.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Questions About Terms & Conditions?

Customer Support: info@facetsavenue.com

Phone: +94 74 111 0002

We're here to clarify any questions about our terms!

Acknowledgment:

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for being part of our gem community!