Privacy Policy & Site Rules
Last Updated: October 25, 2025
Our Commitment:
We protect your personal information and maintain fair, transparent rules for our gem marketplace.
Privacy Policy
1
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
Full name and contact details
Email address and phone number
Listing Information
Gem descriptions and specifications
Product images
Pricing and inventory data
Certificates and documentation
Category classifications
2
How We Use Your Information
Purpose-Driven: We only use your data for specific, legitimate purposes.
Primary Uses
Service Provision: Create and maintain your account, process transactions
Communication: Support
Platform Improvement: Analyze usage to enhance features
Marketing (Optional): Promotional materials with consent
Security: Detect and prevent fraud
Legal Compliance: Meet legal obligations
Personalization: Customize content and recommendations
3
Information Sharing & Disclosure
We Never Sell Your Data: We only share when necessary.
Legal Requirements
Respond to court orders, law enforcement, protect rights.
Business Transfers
May transfer in mergers/acquisitions with continued protection.
4
Data Security Measures
We use industry-standard security, though no system is 100% secure.
Important: Internet transmission cannot be guaranteed 100% secure.
5
Your Rights & Choices
You can access, update, delete your data and manage preferences.
Your Privacy Rights
Access: Request copy of your data
Update: Correct your information anytime
Delete: Request deletion (subject to legal requirements)
Site Policies
1
Listing Policy
Acceptable Listings
Authentic gemstones and jewelry only
Accurate descriptions (type, carat, color, origin, treatments)
Clear, high-quality photos from multiple angles
Honest disclosure of treatments/enhancements
Fair pricing based on market standards
Prohibited Items
Counterfeits or fake certificates
Stolen or illegally obtained items
Endangered species products
Conflict gems without Kimberley certification
2
Seller Responsibilities
Accurate Representation: Truthful info, clear photos
Secure Packaging: Professional with tracking & insurance
Swift Communication: Reply within 24 hours
Documentation: Provide certificates when advertised
Legal Compliance: Follow all laws
3
Buyer Responsibilities
Due Diligence: Research before buying
Professional Communication: Respectful dialogue
Prompt Inspection: Report issues within 48 hours
Honest Reviews: Leave truthful feedback
4
Dispute Resolution
Encourage direct communication first. If unresolved, contact support for review and fair resolution.
5
Authentication & Certification
We strongly recommend GIA, AGS, IGI or similar lab certificates
Sellers must disclose certification status and treatments
6
Fee Structure
Listing Fees
Basic: FREE
Featured (14 days): LKR. 14,000 (Limited availability: Only 3 Featured placements)
Premium (14 days): LKR. 7,000 (Limited availability: Only 6 Premium placements)
